Patient Information
Care & Follow-Up
Chronic conditions require ongoing monitoring and follow-up.
Patients are expected to:
- Follow the agreed plan of care
- Attend recommended follow-up visits
- Complete required labs and monitoring
Typical follow-up timelines:
- ADHD: every 4 weeks
- Hormone therapy: every 6–12 weeks initially, then every 3–6 months
- Chronic conditions: every 1–6 months
Patients must be seen at least once every 12 months to remain active.
Communication
- Medical concerns, medication changes, or new issues require an appointment
- Portal messaging is for administrative questions or clarification only
Concierge members may have enhanced access per membership agreement, but visits are still required for complex concerns.
Insurance & Payment
- Insurance is billed as a courtesy
- Coverage is not guaranteed
Patients are responsible for:
- Co-pays, deductibles, co-insurance
- Non-covered services
- Remaining balances
Some services may not be covered. Membership plans follow separate agreements.
Safety & Emergencies
For urgent symptoms such as chest pain, severe shortness of breath, or suicidal thoughts:
- Seek immediate medical care or call emergency services.
- This practice does not provide emergency care.
Our Commitment
We partner with you to achieve better health through consistent, personalized, and high-quality care.
Appointments & Scheduling
- 24-hour notice is required for cancellations
- Missed or late-canceled visits are tracked
Repeated missed appointments may result in:
- Limited scheduling access
- Possible discharge from the practice
Arriving more than 10 minutes late may require rescheduling.
Medicare/Medicaid patients are not charged fees but remain subject to scheduling policies.
Medication & Refills
Medications are prescribed as part of a shared plan of care.
- New medications require follow-up before refills
- Refills require up-to-date visits and monitoring
- Early refills may not be granted
Controlled substances require strict follow-up and compliance.
Individual Visits
Care is provided only to the scheduled patient.
- Family members must have their own appointments
- Additional patients cannot be added to a visit
Use of AI in Documentation
We use secure, HIPAA-compliant AI tools to assist with documentation.
This improves accuracy and allows more focus on patient care.
All notes are reviewed and finalized by your provider.